Fulton Street Software was always there for us, both during and after the conversion. Their support is superior, immediately addressing any issues that arise.
The Fulton Street Software team understands the challenges we face as a NYS non-profit. Asara helps to support our agency’s processes everyday here in the finance department. The team’s knowledge and support is a true asset to SCO.
A large percentage of my job is based on using Asara. I have been using the program (previously known as Options) since 2011 and it has always been dependable. The support from the team has always been on point, they address your issues within one day.
Fulton Street and I go back quite a long time. At a previous organization, the team helped identify some billing practices that actually cost us in lost revenues. Reclaiming those, along with excellent support in implementation made the experience great and our relationship with Fulton Street strong. Now, in another organization, they are doing the same excellent work and we look forward to full implementation very soon. Great to work together again John and Kerri!
Fulton Street Software has proven to be a true partner of Abbott House throughout our journey. They bring keen technical resources, unparalleled work ethics and have always delivered results that have enabled us to meet our business objectives, cost effectively.
Over the last seven years, FSS has shown great commitment, coordination and cooperation to meet the challenges of the foster care agencies. They have delivered an easy to implement and reliable cloud-based software solution, one that requires no special skills or equipment and can handle complex needs. The robust reporting tool has been instrumental for our management team. Their constant and prompt effort of maintaining [the software] to comply with the requirements of funding sources and client agencies is commendable.
We are extremely pleased with the timely support, solicitous attention and technical abilities of the FSS team and would like to thank John and Kerri, especially, for their ongoing support to Abbott House.
We have been in a partnership with FSS since 2011, they have always been there for us. Any identified issues or problems in the system are addressed quickly. FSS staff are always well informed about our agency mission and funding requirements. They truly consider themselves partners.
FSS support is excellent. I don’t have to go through various help desk levels to explain my issue or problem. Once I submit my request, the support team comes back with a solution or a suggestion immediately, 90% of the time within a few minutes. FSS makes it a priority to understand the organization which makes troubleshooting less time consuming.
The FSS team goes above and beyond to meet our needs. They provide their expertise in areas of users training, system support and customization as the need of the organization changes.
Forestdale made the right decision in choosing Fulton Street. The team helped us replace our old Evolv for DOS system, and with their hard work provided us with a powerful web-based system that covers case management, mental health, foster parent certification, and vacancy control as well as billing and accounts receivable. In addition, the team is continually working on migrating our other programs and expanding our capability to better manage our ever-growing data. Besides being available 24/7, the team is a very professional and dedicated resource enabling us to smoothly transition from our old systems. Their knowledgeable staff have worked with us over the phone and have provided onsite training to fully take advantage of their system. Overall, [Asara] has enabled us to better manage our data and have it readily available in usable form needed for our various reports, ongoing projects, and daily operations.
Fulton Street Software understands the challenges that providers face and the ever-changing regulatory environment. They are constantly working to enhance the software to meet these challenges.
“It has been extremely gratifying being part of the development process, conceiving a new feature, working on design and the process, and then seeing it come to life in Options and now Asara.”
I would like to say, without a doubt, that using your software has tremendously helped my productivity and performance at my job. Prior to using your company’s software I was using a different software which required some of my work to be done manually. Obviously that was an obstacle in which wasted precious working hours and cost unnecessary additional work for me.
I have been using your software for six years now and it has been a blessing for me. As a result of using your software my productivity has increased ten-fold and the time that I have been able to save freeing myself from manual work has given me the opportunity to allocate more effective time to my other duties and responsibilities at work. In addition I would like to say that your company’s support team, when needed, has been absolutely perfect.
Again, thank you so much for your help.
A user friendly software that keeps abreast of the changes within the Foster Care industry. Timely, friendly and thorough customer services. Always collaboratively working though problems until satisfactory results are obtained.
Our organization depends on Asara for a variety of functions including critical, monthly billings.
It is a dependable system backed by incredible staff who are very friendly, extremely responsive and always available to provide high-quality support.
I just had to share my excitement! We only received the final census yesterday and, after only two posting exports, we were able to match the billable care days so we can stop using our spreadsheet. ASARA not only made our errors easy to find but also so easy to correct and, most importantly, ensured that we weren’t carrying the errors forward. I LOVE ASARA!